Feature.fm will be migrating our database in August 2024. This maintenance will be conducted in 2 separate phases, resulting in 2 downtime periods expected to last no more than 4 hours during the early hours ET, to minimize disruption to your services.
During the scheduled maintenance periods, all public smart links and landing pages will stay up. Only access to the <a href="http://Feature.fm">Feature.fm</a> interface and API will be affected.
<h3 id="h_01J450JK622QV27SQSXYPVPKJ5">Phase 1:</h3>
Date: Monday, August 5th, 2024
Time: 1:00 AM ET
Duration: Up to 4 hours
You may experience some impacts to your services during this time, however, all functionalities are expected to remain available.
<h3 id="h_01J450JK62K2JA562K0DJSW8XF">Phase 2:</h3>
Date: Monday, August 12th, 2024
Time: 1:00 AM ET
Duration: Up to 4 hours
In this second phase, the system will be unavailable for up to 4 hours during this maintenance window. As a result, customers will not be able to create new links or use the product.
We understand that any downtime can be disruptive, and we appreciate your understanding and patience as we work to enhance our system's performance and reliability.
If you have any questions or concerns, please do not hesitate to contact our support team at <a href="mailto:support@feature.fm">support@feature.fm</a>. We will keep you updated on the progress and completion of the maintenance.
Thank you for your continued support.
<a href="http://feature.fm/">Feature.fm</a>
<a href="mailto:support@feature.fm">support@feature.fm</a>

Scheduled Database Migration: August 2024

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<h1>Customer Support</h1>
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(Please note customer support is provided Monday through Friday during standard business hours. We will typically reply to you within 24 hours M-F, and within 72 hours if your request is received over the weekend or a holiday.)
For customer support related to using the <a style="background-color: #ffffff; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;" href="http://feature.fm/" target="_blank" rel="nofollow noopener noreferrer">feature.fm</a> platform, check out our <a href="https://help.feature.fm/hc/en-us" target="_self">Help Center</a> for an entire library of support articles and FAQs.
 
Artist &amp; Pro Artist Customers
Not finding the answers you are looking for? Feel free to get in touch with our dedicated Customer Support team through the Chat window on <a href="https://feature.fm">feature.fm</a>, or by emailing <a href="mailto:support@feature.fm" target="_blank" rel="nofollow noopener noreferrer">support@feature.fm</a>.
 
Marketer, Pro Marketer &amp; Enterprise Clients 
If you are a Pro Marketer or Enterprise client, please contact your dedicated Account Manager directly. 
Unsure who your Account Manager is? Email us at <a href="mailto:clientservices@feature.fm">clientservices@feature.fm</a>. 
 
Additional Requests
For Custom Store requests, please click <a href="https://featurefm.zendesk.com/hc/en-us/articles/360042873112" target="_self">here.</a>
For Invoicing, please click <a href="https://featurefm.zendesk.com/hc/en-us/articles/360042394472" target="_self">here.</a>
 
<h1>General</h1>
For all other inquiries, please shoot us an email here: <a style="background-color: #ffffff; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif; font-size: 15px;" href="mailto:community@feature.fm" target="_blank" rel="nofollow noopener noreferrer">community@feature.fm</a>
 
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<h1>Careers</h1>
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Click <a href="https://featurefm.zendesk.com/hc/en-us/articles/360045180572" target="_self">here</a> for information about careers.
 
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<h1>Address</h1>
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Feature.fm 85 Broad Street Suite 17.089 New York, NY 10004
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Need to get in touch with us? We're here!

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Contact & Support

Contact & Support