<p class="p1"><span class="s2">User Permissions for Team Account Access lets you invite your team members to access your Feature.fm account. <span style="font-weight: 400;">Account team members will have access to your artist folders, marketing pages, ad campaigns and some settings.</span></span></p>
<p class="p1">Currently, there is one level of User Permissions so all invited users will have the same level of access to your account, but will not be able to access certain, higher security permissions like editing your personal info or payment methods.</p>
<h2 class="p1">What can invited users access?</h2>
<h3><strong>Marketing Suite &amp; Settings:</strong></h3>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">All options in both account and artist level “link settings” (Default stores, territory defaults, retargeting pixels)</span></li>
<li class="p1"><span class="s2">Access and editing of Artist Folders</span></li>
<li class="p1"><span class="s2">Access and editing of all Marketing landing pages (Smart Links, Pre-Saves, Action Pages, Short Links, Bio Links)</span></li>
<li><span class="s2">View and share insights &amp; analytics</span></li>
<li><span class="s2">Access to the audience dashboard</span></li>
</ul>
<h3><strong>Ad campaigns:</strong></h3>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Create new ad campaigns and select payment method from master account</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Modify existing ad campaign budgets</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Full ability to start, stop and pause ad campaigns</span></li>
</ul>
<h3><span style="font-weight: 400;"><strong>General Account &amp; Artist Settings</strong></span></h3>
<ul>
<li class="p1">Ability to invite users to artist folders (Artist level permissions)</li>
<li class="p1"><span class="s2">Ad Campaigns Management</span></li>
<li class="p1"><span class="s2">Artist &amp; Marketing Settings</span></li>
<li class="p1"><span class="s2">Insights &amp; Analytics</span></li>
</ul>
<h2><span style="font-weight: 400;">What is blocked for invited users?</span></h2>
<h3><strong>General Account Settings:</strong></h3>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Can not change master account name</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Can not change master account email</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Can not change master account password</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Can not invite additional account users</span></li>
</ul>
<h3><strong>Payment methods &amp; purchasing:</strong></h3>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Changing, removing or editing payment method</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Changing or cancelling your marketing subscription plan</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Purchasing one-time pro links</span></li>
</ul>
<h2 class="p1"><span class="s2">What’s the difference between Artist User Management &amp; Team Account Access?</span></h2>
<p class="p1"><span class="s2"><span class="wysiwyg-underline">Artist User Management:</span> If you are a subscribed member of the Marketing Suite, you are able to invite users, whether internal or external, to view or manage your artist folders. This permission is edited through the artist folder settings. For more information on how to invite users via Artist User Management click <a href="https://featurefm.zendesk.com/hc/en-us/articles/360043325571-How-to-invite-others-to-manage-an-artist-folder"><span class="s1">here</span></a>.</span></p>
<p class="p1 wysiwyg-text-align-center"> </p>
<p class="p1 wysiwyg-text-align-left"> </p>
<p class="p1 wysiwyg-text-align-left"> </p>

User Permissions: Team Account Access

<p> </p>
<p><span class="s2">Give your team access to your feature.fm account.</span></p>
<p><span class="s2">Start by clicking the drop down in the upper right hand corner of your dashboard. </span></p>
<p class="wysiwyg-text-align-center"><span class="s2"><img src="https://featurefm.zendesk.com/hc/article_attachments/360073417392/Screen_Shot_2020-10-21_at_11.58.18_AM.png" alt="Screen_Shot_2020-10-21_at_11.58.18_AM.png"></span></p>
<p><span class="s2">Click on "Team Members". The dashboard for adding new team members will look like this: </span></p>
<p class="wysiwyg-text-align-center"><span class="s2"><img src="https://featurefm.zendesk.com/hc/article_attachments/360073418232/Screen_Shot_2020-10-21_at_5.25.45_PM.png" alt="Screen_Shot_2020-10-21_at_5.25.45_PM.png"></span></p>
<p><span class="s2">Click on "Add Member". Enter the email of the member you would like to invite.</span></p>
<p class="wysiwyg-text-align-center"><span class="s2"><img src="https://featurefm.zendesk.com/hc/article_attachments/360073687811/Screen_Shot_2020-10-21_at_5.36.45_PM.png" alt="Screen_Shot_2020-10-21_at_5.36.45_PM.png" width="310" height="444"></span></p>
<p class="wysiwyg-text-align-left"><span class="s2">You'll be met with the following window after entering the email of the member you want to add.</span></p>
<p class="wysiwyg-text-align-center"><span class="s2"><img src="https://featurefm.zendesk.com/hc/article_attachments/360073687891/Screen_Shot_2020-10-21_at_11.28.00_AM.png" alt="Screen_Shot_2020-10-21_at_11.28.00_AM.png" width="391" height="548"></span></p>
<p class="wysiwyg-text-align-center"> </p>
<p class="p1"><span class="s2">Team members will be granted permission to edit/access:</span></p>
<ul>
<li class="p1"><span class="s2">All Artist Folders</span></li>
<li class="p1"><span class="s2">All Marketing landing pages</span></li>
<li class="p1"><span class="s2">Ad Campaigns Management</span></li>
<li class="p1"><span class="s2">Artist &amp; Marketing Settings</span></li>
<li class="p1"><span class="s2">Insights &amp; Analytics</span></li>
</ul>
<p class="p1"><span class="s2">Team members will be blocked from the following:</span></p>
<ul>
<li class="p1"><span class="s2">Personal Account Information</span></li>
<li class="p1"><span class="s2">Edit Payment Methods &amp; Billing </span></li>
<li class="p1"><span class="s2">Invite other Team Members</span></li>
</ul>
<p><span class="s2"><img src="https://featurefm.zendesk.com/hc/article_attachments/360073418772/Screen_Shot_2020-10-21_at_5.43.05_PM.png" alt="Screen_Shot_2020-10-21_at_5.43.05_PM.png"></span></p>
<p><span class="s2">Once the team member is added they will receive an email granting them team access. <strong>An account is needed in order to receive access.</strong> You'll be prompted to log in, and if you do not have an account you will be prompted to sign up. </span></p>
<p>Removing members is just as easy as adding them. Just click on the "x" to the right of the user. You'll receive the following: </p>
<p class="wysiwyg-text-align-center"><img src="https://featurefm.zendesk.com/hc/article_attachments/360073695071/Screen_Shot_2020-10-21_at_11.42.04_AM.png" alt="Screen_Shot_2020-10-21_at_11.42.04_AM.png" width="419" height="366"></p>
<p><span class="s2">Click "delete" and the member will be removed. </span></p>
<p> </p>

How to invite team members to Team Access

<h2 class="educate__article__view__summary">Giving permissions to other users.</h2>
<div class="u__pt__x3 u__pb__x6">
<div class="intercom-interblocks-paragraph intercom-interblocks-align-left">
<p>If you are a subscribed member of the Marketing Suite, you are able to invite outside users to view / manage your artist folders. </p>
</div>
<div class="intercom-interblocks-paragraph intercom-interblocks-align-left">
<p><strong>If you have an artist account</strong>, or you're already in the artist folder, you can click on "Artist Settings" on the top right hand corner:<br> </p>
</div>
<div class="intercom-interblocks-image intercom-interblocks-align-left"><a href="https://featurefm.intercom-attachments-1.com/i/o/150034409/c23945a53a7f4fb80012e2e9/-5B5234f2b2d82c5b266d02e34e93aedeb6-5D_Image%2B2019-09-20%2Bat%2B11.17.54%2BAM.png" target="_blank" rel="noreferrer nofollow noopener"><img src="https://featurefm.intercom-attachments-1.com/i/o/150034409/c23945a53a7f4fb80012e2e9/-5B5234f2b2d82c5b266d02e34e93aedeb6-5D_Image%2B2019-09-20%2Bat%2B11.17.54%2BAM.png"></a></div>
<div class="intercom-interblocks-paragraph intercom-interblocks-align-left">
<p> </p>
</div>
<div class="intercom-interblocks-paragraph intercom-interblocks-align-left">
<p> </p>
</div>
<div class="intercom-interblocks-paragraph intercom-interblocks-align-left">
<p><strong>If you have a promoter account, and manage multiple artists</strong>, you can click into the "Artist Settings" on your homepage:</p>
</div>
<div class="intercom-interblocks-paragraph intercom-interblocks-align-left">
<p>To add a new user to an artist folder, first click into the "Artist Settings":</p>
</div>
<div class="intercom-interblocks-image intercom-interblocks-align-left"><a href="https://downloads.intercomcdn.com/i/o/114991297/12d64343ff5d73cfc76a88aa/image.png" target="_blank" rel="noreferrer nofollow noopener"><img src="https://downloads.intercomcdn.com/i/o/114991297/12d64343ff5d73cfc76a88aa/image.png"></a></div>
<div class="intercom-interblocks-paragraph intercom-interblocks-align-left">
<p>Choose "User Management":</p>
</div>
<div class="intercom-interblocks-image intercom-interblocks-align-left"><a href="https://downloads.intercomcdn.com/i/o/114991928/88c6ccdf7b27883089b4be91/image.png" target="_blank" rel="noreferrer nofollow noopener"><img src="https://downloads.intercomcdn.com/i/o/114991928/88c6ccdf7b27883089b4be91/image.png"></a></div>
<div class="intercom-interblocks-paragraph intercom-interblocks-align-left">
<p>Enter the email address of the user you would like to add. They will then be sent an email that grants them permission to your folder. If they do not already have a <a href="http://feature.fm/" target="_blank" rel="nofollow noopener noreferrer">Feature.fm</a> account, they will be prompted to create one upon accepting the invitation. <strong>[Note: you cannot be logged into another </strong><a href="http://feature.fm/" target="_blank" rel="nofollow noopener noreferrer"><strong>Feature.fm</strong></a><strong> account when accepting your invitation. You must logout first.]</strong></p>
</div>
<div class="intercom-interblocks-paragraph intercom-interblocks-align-left">
<p>You can adjust the permission level on each area of the Marketing Suite:</p>
</div>
<div class="intercom-interblocks-image intercom-interblocks-align-left"><a href="https://downloads.intercomcdn.com/i/o/114992511/6ad83f25ece24b694e2636dc/image.png" target="_blank" rel="noreferrer nofollow noopener"><img src="https://downloads.intercomcdn.com/i/o/114992511/6ad83f25ece24b694e2636dc/image.png"></a></div>
<div class="intercom-interblocks-paragraph intercom-interblocks-align-left">
<p><strong>Admin:</strong> Access to edit everything in artist folder + create new campaigns and edit existing.<br><strong>Editor:</strong> Access to create new campaigns and edit existing. Cannot adjust artist profile settings.<br><strong>Reader</strong>: Access to view only.</p>
</div>
<div class="intercom-interblocks-paragraph intercom-interblocks-align-left">
<p>To revoke a user's permission, click on the trash icon.</p>
</div>
</div>

How to invite others to manage an artist folder

Team Members & Permissions

<div class="intercom-interblocks-paragraph intercom-interblocks-align-left">
<h2 class="educate__article__view__summary">This is a quick guide on resetting your password.</h2>
<p>If you've forgotten your password to login, you can easily reset it.</p>
</div>
<div class="intercom-interblocks-paragraph intercom-interblocks-align-left">
<p>Click "login" and choose "forgot" in the password field.<em><br>[You can skip the part of entering your email here.]</em></p>
</div>
<div class="intercom-interblocks-image intercom-interblocks-align-left"><a href="https://downloads.intercomcdn.com/i/o/112071880/e6672853ae35f34d3b7375f6/image.png" target="_blank" rel="noreferrer nofollow noopener"><img src="https://downloads.intercomcdn.com/i/o/112071880/e6672853ae35f34d3b7375f6/image.png"></a></div>
<div class="intercom-interblocks-paragraph intercom-interblocks-align-left">
<p>Type in the email you've used to sign up with to <a href="http://feature.fm/" target="_blank" rel="nofollow noopener noreferrer">Feature.fm</a> and you'll receive an email from us with a link to reset your password.</p>
</div>
<div class="intercom-interblocks-image intercom-interblocks-align-left"><a href="https://downloads.intercomcdn.com/i/o/112071688/5537f4bf29f2582d76a8624b/image.png" target="_blank" rel="noreferrer nofollow noopener"><img src="https://downloads.intercomcdn.com/i/o/112071688/5537f4bf29f2582d76a8624b/image.png"></a></div>
<div class="intercom-interblocks-paragraph intercom-interblocks-align-left">
<p>Click on Reset my password.<br><em>[Please keep in mind that the link will expire an hour after receiving the email]</em></p>
</div>
<div class="intercom-interblocks-paragraph intercom-interblocks-align-left">
<p> </p>
</div>
<div class="intercom-interblocks-image intercom-interblocks-align-left"><a href="https://downloads.intercomcdn.com/i/o/112072322/2619aa72743a9dab6a86f1ba/image.png" target="_blank" rel="noreferrer nofollow noopener"><img src="https://downloads.intercomcdn.com/i/o/112072322/2619aa72743a9dab6a86f1ba/image.png"></a></div>
<div class="intercom-interblocks-paragraph intercom-interblocks-align-left">
<p>Type in your new password, and you are good to go!</p>
</div>
<div class="intercom-interblocks-image intercom-interblocks-align-left"><a href="https://downloads.intercomcdn.com/i/o/112072346/4b88bd0f61b92d2c40492eae/image.png" target="_blank" rel="noreferrer nofollow noopener"><img src="https://downloads.intercomcdn.com/i/o/112072346/4b88bd0f61b92d2c40492eae/image.png"></a></div>

Forgot Password

<div class="intercom-interblocks-paragraph intercom-interblocks-align-left">
<p>If you have an Artist Account, go to your Profile in your Account to edit your information. Click on the symbol in the top right of the screen and click on "Edit"</p>
</div>
<div class="intercom-interblocks-image intercom-interblocks-align-left"><a href="https://downloads.intercomcdn.com/i/o/78322701/f9a970fc25fb3084c79dc0e7/how_do_i_edit_artist_profile__artist_.jpg" target="_blank" rel="noreferrer nofollow noopener"><img src="https://downloads.intercomcdn.com/i/o/78322701/f9a970fc25fb3084c79dc0e7/how_do_i_edit_artist_profile__artist_.jpg"></a></div>
<div class="intercom-interblocks-paragraph intercom-interblocks-align-left">
<p>From here, you'll be able to edit your email, password, and your Artist Profile information.</p>
</div>
<div class="intercom-interblocks-image intercom-interblocks-align-left"><a href="https://downloads.intercomcdn.com/i/o/78322716/a06d7f00ec61adfe37a7263c/how_to_edit_artist_2.jpg" target="_blank" rel="noreferrer nofollow noopener"><img src="https://downloads.intercomcdn.com/i/o/78322716/a06d7f00ec61adfe37a7263c/how_to_edit_artist_2.jpg"></a></div>

I have an Artist Account: How do I edit my artist profile?

<div class="intercom-interblocks-paragraph intercom-interblocks-align-left">
<p>To change your email address click into your "General Settings" at the top right hand menu in your account:</p>
</div>
<div class="intercom-interblocks-image intercom-interblocks-align-left"><a href="https://downloads.intercomcdn.com/i/o/92434612/af73559fff9843dae2538136/image.png" target="_blank" rel="noreferrer nofollow noopener"><img src="https://downloads.intercomcdn.com/i/o/92434612/af73559fff9843dae2538136/image.png"></a></div>
<div class="intercom-interblocks-paragraph intercom-interblocks-align-left">
<p>From there, scroll down to the "email" field, and remove the current address, and input the new, desired address:</p>
</div>
<div class="intercom-interblocks-image intercom-interblocks-align-left"><a href="https://downloads.intercomcdn.com/i/o/92434919/9ae6e7aff665aab29cf7f17a/image.png" target="_blank" rel="noreferrer nofollow noopener"><img src="https://downloads.intercomcdn.com/i/o/92434919/9ae6e7aff665aab29cf7f17a/image.png"></a></div>
<div class="intercom-interblocks-paragraph intercom-interblocks-align-left">
<p>Hit "save", and your new email address will be updated.</p>
</div>

How To Change The Email Address On Your Account

<div class="intercom-interblocks-paragraph intercom-interblocks-align-left">
<p>If you are not a Pro subscriber to Marketing Suite, but would still like to apply Pro settings to a link in your account, you can upgrade your Smart Link to the Pro level capabilities with a one time Pro link purchase.</p>
</div>
<div class="intercom-interblocks-paragraph intercom-interblocks-align-left">
<p>This will give enable you to add retargeting pixels to your link, and will also ensure that you retain 100% of all of your aggregated fan data for life, regardless if you are a paid or free user. This <strong>does not</strong> come with the ability to create a custom sub-domain.</p>
</div>
<div class="intercom-interblocks-paragraph intercom-interblocks-align-left">
<p>It is $50 to upgrade your link to Pro.</p>
</div>
<div class="intercom-interblocks-paragraph intercom-interblocks-align-left">
<p><strong>How To Upgrade Your Link</strong></p>
</div>
<div class="intercom-interblocks-paragraph intercom-interblocks-align-left">
<p>1. Click to "edit" your link and choose either "Unlock PRO Features" at the top of the page, or "Advanced Settings PRO" at the bottom left hand menu:</p>
</div>
<div class="intercom-interblocks-image intercom-interblocks-align-left"><a href="https://downloads.intercomcdn.com/i/o/149145415/a725d68392e16afef9da3ada/image.png" target="_blank" rel="noreferrer nofollow noopener"><img src="https://downloads.intercomcdn.com/i/o/149145415/a725d68392e16afef9da3ada/image.png"></a></div>
<div class="intercom-interblocks-paragraph intercom-interblocks-align-left">
<p><br>2. Select "Buy one-time link":</p>
</div>
<div class="intercom-interblocks-image intercom-interblocks-align-left"><a href="https://downloads.intercomcdn.com/i/o/149146257/7aecc588c007392a4d2691d2/image.png" target="_blank" rel="noreferrer nofollow noopener"><img src="https://downloads.intercomcdn.com/i/o/149146257/7aecc588c007392a4d2691d2/image.png"></a></div>
<div class="intercom-interblocks-paragraph intercom-interblocks-align-left">
<p>That's it!</p>
</div>

Upgrade Your Link To A One Time Pro Link

<div class="intercom-interblocks-paragraph intercom-interblocks-align-left">
<p><strong>Step 1:</strong> To cancel, first click on the top right hand menu and select "Billing Settings":</p>
</div>
<div class="intercom-interblocks-image intercom-interblocks-align-left"><img src="https://featurefm.zendesk.com/hc/article_attachments/19966097041165" alt="Billing-settings.png"></div>
<div class="intercom-interblocks-paragraph intercom-interblocks-align-left">
<p> </p>
<p><strong>Step 2:</strong> Select "Cancel Plan":</p>
</div>
<div class="intercom-interblocks-image intercom-interblocks-align-left"><img src="https://featurefm.zendesk.com/hc/article_attachments/19966097052045" alt="cancel-plan.png"></div>
<div class="intercom-interblocks-paragraph intercom-interblocks-align-left">
<p> </p>
<p><strong>Step 3:</strong> Finally, confirm your cancellation in the pop up window:</p>
</div>
<div class="intercom-interblocks-image intercom-interblocks-align-left"><img src="https://featurefm.zendesk.com/hc/article_attachments/19966097056781" alt="confirm-cancel.png"></div>
<div class="intercom-interblocks-paragraph intercom-interblocks-align-left"></div>

How To Cancel Your Subscription

<h2 class="educate__article__view__summary">Cancelling your account on Feature.fm.</h2>
<div class="u__pt__x3 u__pb__x6"> </div>
<div class="u__pt__x3 u__pb__x6">
<div class="intercom-interblocks-paragraph intercom-interblocks-align-left">
<p>To delete your account go to the drop down menu on the far right hand side of your homepage, and select "General Settings":<br> </p>
</div>
<div class="intercom-interblocks-image intercom-interblocks-align-left"><a href="https://downloads.intercomcdn.com/i/o/111206653/1517603c62c67f4981968b00/image.png" target="_blank" rel="noreferrer nofollow noopener"><img src="https://downloads.intercomcdn.com/i/o/111206653/1517603c62c67f4981968b00/image.png"></a></div>
<div class="intercom-interblocks-paragraph intercom-interblocks-align-left">
<p><br>Click on "Delete my account", and your account will be deleted within 24 hours:</p>
</div>
<div class="intercom-interblocks-image intercom-interblocks-align-left"><a href="https://downloads.intercomcdn.com/i/o/111207134/95f5794258ff71e89d401069/image.png" target="_blank" rel="noreferrer nofollow noopener"><img src="https://downloads.intercomcdn.com/i/o/111207134/95f5794258ff71e89d401069/image.png"></a></div>
</div>

Account Maintenance & Team Members

Team Members & Permissions

General Account Maintenance